Direct Billing

We are proud to announce that the Adelaide Clinic direct bills to over 12 insurance companies. All you have to do is bring your insurance providers’ information card; it will look something like this:

Sample Insurance Information Card for direct billing

Reduce your out-of-pocket expenses.

Eliminate insurance paperwork.

Companies We Can Direct Bill

Chambers of Commerce Group Insurance Plan
Desjardins Insurance
Great West Life
Blue Cross
Manulife Financial
Cowan Insurance Group
Maximum Benefit
Johnson Inc
Johnston Group
Industrial Alliance
Green Shield
Sun Life Financial

Direct billing FAQ

How does direct billing work?

We will ask you to fill out a Direct Billing Form which will give us your policy number/ID and we submit your claim through an internet-based portal; which usually gives us an immediate answer about your coverage.

Will I need to pay anything?

You may need to pay the remainder of the visit fee, according to the e-claims response. For example, if you are covered 80% of your $75 visit fee, you will need to pay $15 (e-claims will “pay” the remaining $60 to the clinic). It all depends on your individual coverage and e-claims response.

What treatments can you direct bill for?

We can direct bill for Chiropractic, Physiotherapy, and Registered Massage Therapy. Each individual plan may have different coverage with regards to each treatment type.

Can I check what my exact coverage is or how many visits are covered?

The web e-claims submission portal is not designed to check statements/limits/policies etc. If you want to check your coverage, remaining balance, deductible or other benefits related policies, please contact your insurance provider directly.

Can I use direct billing to prepay for my future visits?

No, we can only direct bill for visits that already took place.

What if I have several insurance plans? Can you help to coordinate them?

Unfortunately, at this time we do not offer any coordination of benefits. We can only direct bill one plan. You will have to contact the other plan provider on your own.

Do I get a receipt if I direct bill?

Yes; it will detail the amount of your visit on the day; the amount the e-claims paid for and the remaining balance you paid for. This allows you to submit to your other insurer if you have one.

What if you cannot process my direct billing, i.e. due to e-claims submission portal being down?

You will pay for your appointment the regular way i.e. cash, debit or credit card. We will provide you with a receipt and you can submit it to your plan.

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